Section: Customer Relations
Duty station: Tashkent, Uzbekistan
Reports to: Customer Relations Manager
Opening date: 14.12.2023
Deadline: 31.01.2024
WIUT Background
Westminster International University in Tashkent (WIUT) is the first international university in Uzbekistan to offer a Western-style education with UK qualifications. WIUT was established in 2002 in conjunction with the "UMID" Presidential Foundation, the Ministry of Higher and Secondary Specialized Education, and the University of Westminster in London. WIUT is still a young university with nearly 4,000 students and more than 100 full-time faculties, but with an established presence and a growing international reputation. WIUT has blended the traditions and standards of British education with the culture and environment of Central Asia.
WIUT’s development strategy is based on three strategic affairs of the University: Student Experience, Staff Experience, and Society Engagement. Our Strategic Priorities are focused on enhancing these three pillars by Strengthening, Smartening and Sustaining them. For more information: http://www.wiut.uz/
CONTEXT: The University puts great effort into enhancing student experience and supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre operator work in accordance with WIUT policies, particular Customer Relation Policy and Parental Engagement Policy.
PRINCIPAL ACCOUNTABILITIES:
- To manage large amounts of inbound calls in a timely manner;
- To identify customers’ needs and depending on this clarify information or consult;
- To follow communication “scripts” when handling different topics;
- To manage and guide through difficult calls or issues, research every issue and provide solutions;
- To keep records of all conversations in WIUT Call Centre database in a comprehensive way;
- To make outbound calls to customers when needed;
- To undertake any other duties within his/her competence, as assigned by Call Centre Coordinator / Customer Relations Manager.
PERSON SPECIFICATION
The person appointed to this post should be able to demonstrate the following essential elements
Qualifications
-
Bachelor degree (any degree programme).
EXPERIENCE
- Experience of organising placements, B2B relationship management and/or business development.
- Experience of building credibility through excellent written and verbal communication skills.
- Experience of successful management of the business engagement process.
APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES
- Fluent in Uzbek, Russian and English (oral communication);
- Strong phone and verbal communication skills along with active listening;
- Customer focus and ability to deal with different personality types;
- Appropriate level of computer literacy;
- Evidence of positive negotiation and communication skills;
- Evidence of team working;
- Ability to work effectively and collaboratively under pressure;
- Applicants need to demonstrate their commitment, flexibility, passion and enthusiasm for the proposed job.
How to Apply
To apply please complete the application form online.
Only shortlisted candidates will be contacted.
Review other job vacancies at http://www.wiut.uz/job-wiut
