Department: AskWIUT
Reports to: Customer relations Manager/ Head of Information and Customer Services
Duty station: Tashkent, Uzbekistan
Opening date: 01.11.2023
Deadline: 14.01.2024
PURPOSE:
To undertake responsibilities for the customer service required to work with applicants and their parents. The main responsibility of this direction is to distribute the information to parents in way that is more comprehensive for them, and find effective methods to resolve issues they are interested in. The post is responsible for the management of this area ensuring a customer focused and facing process, timely and appropriate response and in accordance with the policies: Customer Relation Policy and Parental Engagement.
PRINCIPLE ACCOUNTABILITIES:
- To help implement the customer relations strategy, providing first line advice to all enquiries from prospective students, their parents and others stakeholders;
- To develop the principles and services and implement Parental Engagement and Customer Relations policies;
- To handle problematic issues from applicants’ parents and explain to parents University rules, academic standards, assessments;
- To collaborate with academic staff, University’s Executives to develop a family-friendly university climate;
- To analyze parents’ satisfaction annually through conducting surveys or take feedback forms from visitors;
- To be ensure that all enquiries records are maintained and inputted into the enquiry database;
- To ensure the service maintaining the standards and quality of experience expected by the university for the services;
- To create Parents community which could participate in WIUT’s promotional activities and social life;
- To promote parents as partners by involving them in the decision-making process regarding parental involvement activities and university improvement;
- To undertake appropriate duties as required and in consultation with the Customer Relations Manager / Head of Information and Customer Services
Person specification
Qualifications
- First degree in any discipline
- Be competent in Uzbek, Russian both oral and written
- Be competent in English mostly oral
Experience
- Evidence of working within teams
- Exposure to marketing practice, preferably in education or an industry that is related to professional practice
- Evidence of customer focused, facing experience
- Evidence of dealing with a range of customers and customer situation
Aptitudes, Abilities, Skills and Personal Qualities
- Familiarity with CRM systems and practices;
- Strong phone and verbal communication skills along with active listening;
- Customer focus and adaptability to different personality types;
- Appropriate level of computer literacy;
- Good presentation and organisational skills;
- Working under pressure and problem solving skills;
- Evidence of good interpersonal skills, including efficient negotiation, communication and presentation skills;
- An understanding of the educational environment or similar professional environments;
- An ability to think strategically and creatively, able to adopt ideas and to produce practical results;
- A strong sense of corporate commitment to the mission and objectives of the University;
- An interest in and willingness to seek to develop through the support of the project with the University of Westminster.
Note: This job description does not form part of your contract but is provided for main guidance. The precise duties and responsibilities of any job may be expected to change over time.
How to Apply
To apply please complete the application form online.
Only shortlisted candidates will be contacted.
Review other job vacancies at http://www.wiut.uz/job-wiut
