Department: AskWIUT

Reports to: Customer relations Manager/ Head of Information and Customer Services

Duty station: Tashkent, Uzbekistan

Opening date: 01.11.2023

Deadline: 14.01.2024

PURPOSE:

To undertake responsibilities for the customer service required to work with applicants and their parents. The main responsibility of this direction is to distribute the information to parents in way that is more comprehensive for them, and find effective methods to resolve issues they are interested in. The post is responsible for the management of this area ensuring a customer focused and facing process, timely and appropriate response and in accordance with the policies: Customer Relation Policy and Parental Engagement.

PRINCIPLE ACCOUNTABILITIES:

• To help implement the customer relations strategy, providing first line advice to all enquiries from prospective students, their parents and others stakeholders;
• To develop the principles and services and implement Parental Engagement and Customer Relations policies;
• To handle problematic issues from applicants’ parents and explain to parents University rules, academic standards, assessments;
• To collaborate with academic staff, University’s Executives to develop a family-friendly university climate;
• To analyze parents’ satisfaction annually through conducting surveys or take feedback forms from visitors;
• To be ensure that all enquiries records are maintained and inputted into the enquiry database;
• To ensure the service maintaining the standards and quality of experience expected by the university for the services;
• To create Parents community which could participate in WIUT’s promotional activities and social life;
• To promote parents as partners by involving them in the decision-making process regarding parental involvement activities and university improvement;
• To undertake appropriate duties as required and in consultation with the Customer Relations Manager / Head of Information and Customer Services

Person specification

 Qualifications

• First degree in any discipline
• Be competent in Uzbek, Russian both oral and written
• Be competent in English mostly oral

Experience

• Evidence of working within teams
• Exposure to marketing practice, preferably in education or an industry that is related to professional practice
• Evidence of customer focused, facing experience
• Evidence of dealing with a range of customers and customer situation

Aptitudes, Abilities, Skills and Personal Qualities

• Familiarity with CRM systems and practices;
• Strong phone and verbal communication skills along with active listening;
• Customer focus and adaptability to different personality types;
• Appropriate level of computer literacy;
• Good presentation and organisational skills;
• Working under pressure and problem solving skills;
• Evidence of good interpersonal skills, including efficient negotiation, communication and presentation skills;
• An understanding of the educational environment or similar professional environments;
• An ability to think strategically and creatively, able to adopt ideas and to produce practical results;
• A strong sense of corporate commitment to the mission and objectives of the University;
• An interest in and willingness to seek to develop through the support of the project with the University of Westminster.

Note: This job description does not form part of your contract but is provided for main guidance. The precise duties and responsibilities of any job may be expected to change over time.

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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Department: Pre-University

Duty station: Tashkent, Uzbekistan

Reports to: Head of Department

Opening date: 27.05.2024

Deadline: Open until filled

NOTE: Contract basis position

WIUT Background

Westminster International University in Tashkent (WIUT) is the first international university in Uzbekistan to offer a Western-style education with UK qualifications. WIUT was established in 2002 in conjunction with the "UMID" Presidential Foundation, the Ministry of Higher and Secondary Specialized Education, and the University of Westminster in London. WIUT is still a young university with nearly 5,000 students and more than 150 full-time faculties, but with an established presence and a growing international reputation. WIUT has blended the traditions and standards of British education with the culture and environment of Central Asia.

WIUT’s development strategy is based on three strategic affairs of the University: Student Experience, Staff Experience, and Society Engagement. Our Strategic Priorities are focused on enhancing these three pillars by Strengthening, Smartening and Sustaining them. For more information: http://www.wiut.uz/

Summary of Position and Key Responsibilities

Westminster International University in Tashkent is seeking Pre-University Members to work in Tashkent. Central to the vision of WIUT is to represent the excellence of Uzbekistan’s education and research capacity in the global arena. WIUT’s distinctiveness is primarily based on an atmosphere that contributes to the intellectual, cultural and social enrichment of students offered by a research-focused university. The language of instruction for all studies is English.

In your role as Faculty Member, you will be responsible for delivering high quality teaching, through planning engaging lessons, personal guidance and support to ensure students master and apply the material, as well as enable all students to make the best possible progress. The Teacher (Cambridge A-level) must be able to demonstrate excellent subject knowledge and communicate this in an enthusiastic and imaginative way. In addition, they will be expected to contribute to the routine and extra-curricular life of the university, as well as that of the department.

We are seeking someone committed to the development, delivery and administration of a module or set of modules, intellectually curious and prepared to engage in research on issues relating to the economic development of Uzbekistan and Central Asia.

Programme Description

This course aims to enable Pre-University students to acquire the necessary knowledge and skills to make excellent academic progress, and for entry to top universities around the world.  

PRINCIPAL ACCOUNTABILITIES:

Teaching and Learning

• To teach on a range of modules within the subject area on pre-foundation and foundation levels, including the associated assessment setting, marking and review process in accordance with the University Quality Assurance and Enhancement process.
• Maintain regularly scheduled office hours to advise and assist students.
• Plan, prepare and deliver purposeful and productive lessons to assigned classes.
• Use a variety of teaching and learning strategies that encourage development of the students’ problem solving, metacognition, critical and creative thinking skills.
• Be prepared to innovate and devise imaginatively varied ways of teaching their subjects to inspire students.
• Encourage students and show enthusiasm for their subject in the classroom.
• Make effective use of formative and summative assessment to support student learning and monitor levels of achievement and attainment. Mark work according to departmental and university marking policies, giving appropriate feedback and maintaining records of student’s progress in their subject.
• Demonstrate an awareness of Assessment for Learning strategies and personalise the learning of all students, as appropriate.
• Select and use a range of different learning resources and teaching styles, appropriate to subject and topic.
• Use teaching strategies that allow for the full range of ability and learning styles in each class, particularly taking into account the learning needs of LDD students.
• Research new topic areas and maintain up-to-date subject knowledge.
• Undertake report writing and the award of internal grades as required.
• Research new topic areas and maintain up-to-date subject knowledge.

Department

• Carry out any reasonable subject-related duties assigned to them by their Head of Department.
• Work with colleagues to develop sequences of learning and learning programmes that result in a coherent, holistic and progressive curriculum
• Attend department meetings and moderation meetings as requested by their Head of Department.
• Contribute to the Department’s devising and writing of new subject materials. Developing new teaching methods (including technological support) and designing programme units, and taking responsibility for the quality of programme units (prepare and improve course materials, syllabi, assignments and handouts, plan, evaluate and revise curricula, course content, course materials, and methods of instruction) when required.
• Participate in mutual lesson observations both within and beyond their department as a part of sharing best practice. 

Research

• Keep abreast of developments in the relevant subject area and participate in professional seminars and conferences.
• Developing the research activities of the Department/Faculty by sustaining a personal research plan independently and/or in collaboration with others as part of a larger research team. Conduct research and present results in research seminars and conferences, publish outcomes in scholarly journals.

 Other Professional Duties

• Contribute imaginatively to the co-curricular and extra-curricular programmes of the university as required by the Head of Department, and be prepared to run or assist with activities beyond lesson times and on Saturdays when required.
• Carry out such duties, including cover for absent colleagues and examination invigilation, as are allocated to them by their Head of Department or Module Leaders, punctually and efficiently.
• Attend staff and parents’ meetings, and similar important functions both in and out of normal university hours.
• Notify their Head of Department as early as possible if they are going to be absent from university and set rigorous, appropriate work.
• Contribute to the efficient management and administration of the Faculty by: Performing such personal administrative duties throughout the Faculty as are recognized by the University as properly within the remit of the work of academic staff, as allocated by the Head of Subject Area. Such duties may include Faculty co-ordinating roles, for example, running the process of feedback collections, examinations, teaching quality assessment (peer-to-peer review), course presentations, promotion and marketing, parent’s day presentations, quality of teaching auditing (annual monitoring 

PERSON SPECIFICATION:

The appointee should be able to demonstrate the following:

QUALIFICATION:

• Candidates are expected to hold a Bachelor's Degree or higher, preferably from an international institute of Higher Education, with Major in Business (or other related field).
• Attained recognized teacher qualification (e.g. B.Ed., M.Ed, PGDE/PGCE)
• Candidates should be fluent in English either with 7 IELTS or a subject qualification taught and assessed in English as per the policy on Academic staff. 

EXPERIENCE:

• Not less than two years in full-time teaching at Cambridge A-level curriculum and/or relevant work experience.
• Well-versed in various teaching resources including digital tools to support and enhance teaching and learning

APTITUDES, ABILITIES, SKILLS and PERSONAL QUALITIES:

• The applicants will need to demonstrate their commitment, flexibility, passion and enthusiasm for the subject area.
• Be well organized and able to plan ahead and meet deadlines.
• Continually updating knowledge and understanding in the field or specialism. Extending, transforming and applying knowledge acquired.
• A willingness to actively participate in the academic enrichment and co-curricular programmes
• Evidence of team working and contribution as a team member.

RESEARCH ENVIRONMENT/OPPORTUNITIES OF WIUT

• WIUT Weekly Research seminar
• Regular Research training sessions
• The University of Westminster in London (UoW) and WIUT research collaboration fund
• Support for UoW PhD by publication
• Case Study Development Grants
• Support in National Research and Innovation Competitions
• Annual Research Awards (for successful researchers)
• Journal Submission fee cover fund
• WIUT Conference Travel Support Scheme
• WIUT local doctorate research fellowship
• Hosting Local and International Conferences
• Visiting fellow program
• Jamboree for young researchers
• Research Digest
• Research projects
• Learning Resource Center

Timing and Location

• You should be prepared to move to Tashkent, Uzbekistan by August/September 2024 or earlier for acculturation and to prepare for teaching.

How to Apply

To apply please complete this application form online and upload

• a cover letter indicating the position applied,
• reasons why the position is of interest
• past teaching and research experience,
• evaluation of your fit with the Department’s teaching and research profile
• an up-to-date CV
• a copy of Master’s degree certificate
• copies and transcripts of diplomas and transcripts (Bachelors and Masters)
• contact information for three professional references

Only shortlisted candidates will be contacted.

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The position is temporary for 1-2 years (substitution of the permanent staff member on maternity leave)

Reports to: Head of Executive Office

Duty station: Tashkent, Uzbekistan

Opening date: 13.06.2024

Deadline: 10.07.2024

PURPOSE: To provide Administrative and Reception assistance to the Rectors office. Based at the front office of the University the post will provide first line reception and visitor support for all external parties wishing to see the Rector or Rector's Office or other areas of the university. The post will work with the Security officers to identify and support those visitors who wish to enter and meet WIUT colleagues.  The post will also provide administrative support as required to the Rectors Office.

CONTEXT: The University has developed an environment and a set of policies that encourages the development of a professional relationship amongst all colleagues.  This requires a culture of mutual respect, personal responsibility and a commitment to the highest standards of professional engagement. The university receives numerous and a diverse set of visitors, some to see the Rectors Office, to make general enquiries, to see colleagues, to visit as a guest lecture, to attend events and conferences…a wide and diverse range of purposes.  This post is a new post that will provide the first line/call point for such visitors.  The university wishes that the first point is a customer friendly and focused event that impresses the visitors about the culture and environment of the university.

PRINCIPAL ACCOUNTABILITIES:

• To identify and provide customer focuses and customer friendly first call reception duties to visitors (not prospective students) to the University
• To record and provide reports when needed on the flow and nature of visitors to the University
• To provide feedback on the development of the Visitor policy and processes to enable the development of a customer focused and friendly service
• To work with the front line Security officers in the processes of meeting and greeting visitors
• To provide administrative support to the Rectors office where needed and directed
• To liase with the appropriate university services such as Marketing to ensure a coordinated and 'joined up' external customer facing service
• To support university external events such as conferences, guest speakers, etc
• Any other appropriate duties as directed by the Rector
• To keep record of incoming personal parcels/mails

PERSON SPECIFICATION

QUALIFICATIONS

• Preferably higher education
• English language proficiency at an intermediate level in particular oral communications
• A willingness to develop their language skills

EXPERIENCE

• In a similar customer focused area or external focused post
• Administrative experience

APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES

• Good interpersonal skills at a range of levels to communicated to all types of visitors
• Inquisitive and willing to learn
• Diplomatic skills of dealing with all types of people
• Understanding of different approaches to communication and personal interaction

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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Department: Student Support Service 

Reports to: Head of Career Development section

Duty station: Tashkent, Uzbekistan

Opening Date: 20.02.2024

Deadline: 15.03.2024

PURPOSE: Student Support Officer of the Career Development Section is to undertake professional support for students of WIUT aimed at development of their employability skills.

CONTEXT: WIUT is a well-established and reputable university. It is modeled on the best practices of UK/International universities. The university owes a duty of care to its students, this duty of care require the development and provision of professional support services. These services will support students in their social life, providing confidence that in times of need there is support, as well as providing opportunities for spiritual, educational and cultural development outside of their formal requirements as students. 

PRINCIPAL ACCOUNTABILITIES:

• To provide careers education and information advice, and guidance for undergraduate and post-graduate students through one-to-one meetings or through alternative methods of communication.
• To design, deliver and provide support relating to career management/employability skills workshops.
• To encourage student engagement and participation in career services employing innovative methods. Other responsibilities include developing and updating information resources, as the key contributor to Career Centre’s online resources delivered through the website and social media channels.
• To actively participate in organization of careers fair, employer led events and open days along with other employability or university related activities.

PERSON SPECIFICATIONS

QUALIFICATION:

• Educated to degree level or equivalent. Professional qualification in careers guidance or substantive relevant experience.
• Fluent in English, Russian and Uzbek.

EXPERIENCE

• Experience in careers education, information, advice, and guidance, or similar activities.
• Experience of developing and delivering engaging and interactive training to groups of varying sizes.
• Experience of providing services to stakeholders other than students, such as academics within a school or faculty, account management or other.
• Fluent in English, Russian and Uzbek.

APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES

• High level interpersonal and negotiation skills with a wide range of stakeholders.
• Written and oral communication - ability to convey complex information in a simple and engaging manner.
• Ability to research and develop accurate and stimulating learning materials.
• Ability to coach and develop others to success.
• Ability to work both independently and collaboratively.
• Ability to work under pressure to meet deadlines and achieve targets.
• Demonstrable commitment to personal and professional development that enhances performance in the role.
• Negotiation and persuasion skills.

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut 

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Занятость:Полная (по контракту ГПХ)

Категория: Техническая

Минимальное образование: Среднее специальное

Гражданство: Узбекистан

Возраст: до 35 лет

Опыт работы: не менее 3-х лет

Дата открытия: 05.09.2024

Дата закрытия: 19.09.2024

ДОЛЖНОСТНЫЕ ОБЯЗАННОСТИ

В обязанности Ассистента Службы Безопасности входит:

• Своевременно, за 20-30 минут, прибыть на объект в форменной одежде, иметь опрятный вид.

•  Уточнить обстановку на объекте за прошедшие сутки.

•  Изучить вновь поступившую информацию и распоряжения руководства.

•  По прибытии на дежурство осмотреть территорию объекта, проверить исправность освещения, наличие и надежность средств связи, средств пожаротушения, а также исправность турникетов;

•  Знать особенности охраняемого объекта, его уязвимые места.

•  Добросовестно исполнять служебные обязанности во время несения дежурства.

•  При приеме объекта убедиться в исправности и надежности дверей, решеток, замков, наличии пломб и контрольных замков, материальных ценностей, расположенных на территории объекта, и принять под роспись, с указанием фамилий сдающего и принимающего в специальном журнале;

•  Осуществлять контроль, за правильным вывозом и ввозом материальных ценностей и правильным оформлением разрешительных документов.

•  В целях обеспечения надлежащих условий пропускного режима ассистенты СБ:

  - следят за функционированием распознавания и авторизации электронной системы биометрического доступа в МВУТ;

  - проверяют документы, дающие право на вход (выход) лиц, въезд (выезд) транспортных средств, внос (вынос) имущества на охраняемых  объектах МВУТ;

  - требуют от сотрудников МВУТ и учащихся студентов университета и академического лицея при МВУТ, а также сторонних посетителей соблюдения установленных правил;

  - выявляют нарушения, создающие угрозу безопасности людей, а также условия, способствующие хищению имущества, и принимают меры по пресечению указанных нарушений и ликвидации указанных условий.

•  Охрану объекта осуществлять способом визуального и видео наблюдения за территорией МВУТ, путем обхода с перерывом во времен

  и не реже 3-4 раз за смену с последующей записью в журнале приема-сдачи дежурства.  

• Не допускать на объект посторонних, а также знакомых и родственников;

•  При задержании нарушителей общественного порядка, немедленно докладывать руководителю смены, и совместно с представителями администрации составлять акт;

•  Заносить в журнал выявленные, при принятии дежурства, недостатки и доложить о них руководителю смены, также по возможности совместно с представителями МВУТ, устранить их в течении дежурства;

•  Не разрешать парковать транспортные средства при въездах на территорию МВУТ, чтобы не создавать препятствий свободному проезду специальным транспортным средствам (Скорая помощь, пожарная и т.п.).

•  Вести учет (выдачи ключей, регистрации посетителей и т. п.), а также разборчиво и аккуратно заполнять имеющуюся документацию на посту.

•  Бережно относиться к имуществу, вверенному в пользование: обмундированию, документации, средствам связи, и оборудованию.

  Примечание:

       - Ассистенты СБ обязаны знать и строго выполнять требования правил противопожарной безопасности.

       - Знать места нахождения первичных средств пожаротушения в здании МВУТ и уметь пользоваться ими. Внимательно ознакомиться сo  схемами эвакуаций в зданиях, а также пресекать попытки загромождения коридоров, проходов, основных и запасных выходов, а также лестничных площадок 

АССИСТЕНТУ СБ  ЗАПРЕЩАЕТСЯ: 

•  Употреблять спиртные напитки перед заступлением на смену и во время работы;

•  Оставлять рабочее место без разрешения Начальника СБ и Главного специалиста СБ;

•  Разглашать особенности охраны объектов университета и информацию о его техническом оснащении;

•  Вести посторонние разговоры по телефону, принимать какие-либо предметы на хранение;

•  Курить в не установленных местах;

•  Категорически запрещается выполнять какие либо работы, поручения, просьбы не связанные со своими функциональными обязанностями;

•  Осуществлять видеосъемку и фотографирование без согласования с Начальником СБ и Главным специалистом СБ.

•  Допускать в служебное помещение (пост) посторонних лиц. 

   

Как подать анкету

Чтобы подать анкету, пожалуйста, заполните онлайн-форму на русском или узбекском языке. Только отобранные кандидаты будут приглашены на собеседование.

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Telegram: https://t.me/wiut_vacancies

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Department: Executive Office (Rector's Office)

Reports to:  Head of Executive Office

Duty station: Tashkent, Uzbekistan

Opening date: 05.07.2024

Deadline: 19.07.2024

PURPOSE:

The University has developed an environment and a set of policies that encourages the development of a professional relationship amongst all colleagues.  This requires a culture of mutual respect, personal responsibility and a commitment to the highest standards of professional engagement.

The Rector’s Office consists of the Rector and a set of Deputy Rectors who are members of the Executive Team, the Executive Team also includes the Deans and the Academic Registrar.  The Rector's Office has a Professional and Administrative support. This post is responsible for the administrative support systems, policy and processes.  The Executive Team is chaired by the Rector and it is the main Policy making body for Management and non-Academic issues.  The post is responsible for the organisation of the Executive Team including the support for the preparation of papers, the organisation of Executive Team meetings and related support meetings, including minute taking and monitoring of proposed actions.

PRINCIPLE ACCOUNTABILITIES:

• To manage the Professional Administration support and processes to the Rector's Office.
• To ensure that all systems, documentation processes, administrative and management processes are aligned to the University’s polices and are 'fit for purpose'
• To be responsible for management of the administrative staff assigned to the Rector’s Office under the Professional Administration and Support function, including the workload, working arrangements, appraisal, etc.
• To prepare where appropriate protocols and policies relating to the operation and development of the Rector’s office
• To prepare reports on the performance of the Rector’s Office
• To manage the Executive Team meetings, including the calendar of policy review, production of reports as well as servicing the meetings
• To be responsible for the oversight of the preparation of the papers and the presentation of papers by Executive Team members for Executive Team meetings
• To support the Executive Team members in the preparation of papers, including the liaison with departments across the university.
• To direct the gathering of intelligence for the development of policy-making and review, as directed by a member of executive.
• To organise and support working groups and related policy making forums for the Executive Team.
• To monitor outcomes and to collect feedback on the implementation of the Executive Policy
• To disseminate the outcomes of Executive across the University
• To support the Executive Team meetings, including taking minutes, preparing action agendas and monitoring of actions proposed.
• To be the administrative liaison Officer for the Partnerships with the University of Westminster
• To monitor the actions agreed through Partnership structure and prepare appropriate reports on progress
• To maintain all records associated with the Partnership and to identify actions to be reported.
• To organise the arrangements for all visits to and from each partner, including all logistics
• To manage the Rector’s Office, including the management of the administrative support staff.
• To ensure the delivery of administrative support to the Rector and members of the Rector’s office, including the Deputy Rectors
• Any other appropriate duties as directed by the Rector 

Qualifications

• Undergraduate degree and preferably a Master’s degree
• English language proficiency to a level equivalent of an Academic member of staff

Experience

• A minimum of 3 years of Professional experience of Administrative functions
• 3 years experience of working with Senior Managers
• Experience of higher education institution or similar organisation
• Experience of managing people

Aptitudes, Abilities, Skills and Personal Qualities

• Ability to manage others and be responsible for their development
• Ability to communicate effectively with others
• Ability to organise a range of activities associated with a senior decision making bodyAbility to communicate with a range of people at different levels in an organisation
• Excellent ICT skills
• Open and critical, supportive yet assertive attitude to colleagues
• Ability to deal with Confidential matters
• High flexibility and stress resistance

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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Department: Centre for Academic Development

Reports to: Director of the Centre for Academic Development

Duty station: Tashkent, Uzbekistan

PURPOSE: The Digital Learning Coordinator will support the Centre for Academic Development (CAD) by developing, implementing, and maintaining digital learning tools and resources. This position ensures the integration of innovative technology into professional development initiatives and fosters an engaging digital learning environment for academic staff and students at WIUT.

PRINCIPAL ACCOUNTABILITIES:

• Oversee the implementation and management of the Learning Management System (LMS) and its integration with CAD’s professional development programmes.
• Develop and maintain a dedicated CAD webpage and WIUT LMS section to promote the Centre’s activities, training schedules, and resources.
• Ensure seamless operation of digital hybrid and online learning tools, including video lessons and webinars using platforms like Zoom or Teams.
• Collaborate with academic staff and trainers to develop, curate, and upload high-quality digital learning materials such as recorded lectures, toolkits, and articles.
• Create self-paced learning modules and ensure resource accessibility for all academic staff.
• Implement best practices in instructional design to enhance the digital learning experience.
• Provide training and technical support to academic staff on effectively using digital learning tools and platforms.
• Develop guides, tutorials, and workshops to enhance digital literacy among faculty members.
• Act as a point of contact for troubleshooting and resolving issues related to online and hybrid learning technologies.
• Monitor and evaluate the use of digital platforms, collecting data on participation, engagement, and feedback to inform improvements.
• Generate regular reports on the effectiveness of digital learning tools and their impact on professional development outcomes.
• Stay updated on emerging trends and technologies in digital education to improve CAD’s digital offerings continuously.
• Explore opportunities to incorporate new tools and technologies to enhance teaching, learning, and professional development.

PERSON SPECIFICATION

Qualifications and Experience

• Bachelor’s degree in education, instructional design, educational technology, or a related field; a Master’s degree is preferred.
• Proven experience managing digital learning platforms and tools, particularly LMS systems.
• Strong knowledge of instructional design principles and digital pedagogy.
• Proficiency with webinar platforms (e.g., Zoom, Microsoft Teams) and multimedia content creation tools.
• Previous experience in a higher education or professional development setting is an asset.
• Sufficient experience in the area of Teaching and Learning and the development of technology-enhanced learning
• Experience with higher education institutions or similar organisations
• Experience designing and developing clear instructional materials in written graphic, audio, video, or multimedia form.

Aptitudes, abilities, skills and personal qualities

• Excellent interpersonal, organisational and public relations skills. Must possess a customer-service-driven and team-oriented approach.
• Ability to communicate technical concepts to a non-technical audience, work independently or with multiple constituencies, speak or make presentations before groups, and conduct effective training.
• Ability to communicate effectively with others
• Ability to plan, direct and coordinate the work of subordinates
• Ability to develop long-term goals and objectives
• Ability to evaluate the effectiveness of programs and make recommendations for improvements
• Ability to evaluate requests for changes and/or updates to technology

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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Section: Customer Relations 

Duty station: Tashkent, Uzbekistan

Reports to: Customer Relations Manager 

Opening date: 14.12.2023

Deadline: 31.01.2024

WIUT Background

Westminster International University in Tashkent (WIUT) is the first international university in Uzbekistan to offer a Western-style education with UK qualifications. WIUT was established in 2002 in conjunction with the "UMID" Presidential Foundation, the Ministry of Higher and Secondary Specialized Education, and the University of Westminster in London. WIUT is still a young university with nearly 4,000 students and more than 100 full-time faculties, but with an established presence and a growing international reputation. WIUT has blended the traditions and standards of British education with the culture and environment of Central Asia.

WIUT’s development strategy is based on three strategic affairs of the University: Student Experience, Staff Experience, and Society Engagement. Our Strategic Priorities are focused on enhancing these three pillars by Strengthening, Smartening and Sustaining them. For more information: http://www.wiut.uz/

CONTEXT: The University puts great effort into enhancing student experience and  supporting students towards their academic and career success. Information and Customer Services are an integral element of this activity. Information and Customer Services Department has two sections: Student Information and Support Section and Customer Relations Section, which include Call Centre. Call Centre operator work in accordance with WIUT policies, particular Customer Relation Policy and Parental Engagement Policy.

PRINCIPAL ACCOUNTABILITIES: 

• To manage large amounts of inbound calls in a timely manner;
• To identify customers’ needs and depending on this clarify information or consult;
• To follow communication “scripts” when handling different topics;
• To manage and guide through difficult calls or issues, research every issue and provide solutions;
• To keep records of all conversations in WIUT Call Centre database in a comprehensive way;
• To make outbound calls to customers when needed;
• To undertake any other duties within his/her competence, as assigned by Call Centre Coordinator / Customer Relations Manager.

 PERSON SPECIFICATION

The person appointed to this post should be able to demonstrate the following essential elements

Qualifications

• Bachelor degree (any degree programme).

EXPERIENCE

• Experience of organising placements, B2B relationship management and/or business development.
• Experience of building credibility through excellent written and verbal communication skills.
• Experience of successful management of the business engagement process.

 APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES

• Fluent in Uzbek, Russian and English (oral communication);
• Strong phone and verbal communication skills along with active listening;
• Customer focus and ability to deal with different personality types;
• Appropriate level of computer literacy;
• Evidence of positive negotiation and communication skills;
• Evidence of team working;
• Ability to work effectively and collaboratively under pressure;
• Applicants need to demonstrate their commitment, flexibility, passion and enthusiasm for the proposed job.

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut 

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Department: Centre for Professional and Lifelong Education (CPLE)

Reports to: Director of Centre for Professional and Lifelong Education (CPLE)

Duty station: Tashkent, Uzbekistan

Opening date: 21.11.2023

Deadline: 31.01.2024

PURPOSE: To undertake responsibilities of overall planning, administration, coordination and management of the executive and short courses programmes. To work with Schools and other departments, provide information about organizing executive courses, short courses or other commercial trainings. To successfully organise executive courses, short courses or other commercial trainings.

CONTEXT: The university needs to promote and inform the markets it serves, including the Business, Corporate and Professional Market. These markets have not been addressed by universities in Uzbekistan and it is the universities mission to exploit the opportunities, not for profit but for commercial gain and to feed into the Universities research and consultancy portfolio. There is a requirement for market intelligence and informed decision making on the nature of the market and the post is the first stage in this process. The post holder is required to be able to develop and use networks, be client focused and fully aware of the universities corporate position.

PRINCIPAL ACCOUNTABILITIES:

• To help develop as part of the marketing strategy the university particular B2B strategy approach to its relationship to small business and corporations, in seeking projects for realisation and making a profit;
•  To help in developing new business strategies and establish corporate networks;
•  To work with Schools and other departments to provide information about Corporate education and Consultancy;
•  To coordinate Corporate Education and Consultancy direction and make a profit;
•  To establish a network with small businesses and transnational companies;
•  To promote Corporate Education and Consultancy for open market and for target market;
•  To organize Master classes for business partners, prospective participants for Executive courses;
•  Be responsible for the overall planning, administration, coordination and management of the short courses programme, executive courses;
•  To establish a business community on a WIUT platform;
•  To develop the programs for the Corporate, Professional and Executive Market;
•  Be responsible for the financial management of the short courses programme and other activities including budget setting, financial controls and day   to day financial administration;
•  To plan and manage communications for the short course programme and activities, including web-site and the production and distribution of     publicity materials in liaison with the Marketing and Media Departments;
•  To analyse and report after each professional course and consulting project to Director of Centre for Professional and Lifelong Education; 
•  To undertake appropriate duties as required and in consultation with the Director of Centre for Professional and Lifelong Education;
•  Be responsible for the monitoring and evaluation of all of the short courses programme and related activities.

PERSON SPECIFICATION

QUALIFICATIONS

• First degree in the area of Marketing or a degree which contains a substantial element of marketing or social science;
• Be competent in Russian, Uzbek and English both oral and written.

EXPERIENCE

• Exposure to marketing practice, preferably in education or an industry that is related to professional practice;
• Evidence of some dealings with organizations and corporate clients;
• Evidence working within teams.

APTITUDES, ABILITIES, SKILLS AND PERSONAL QUALITIES

• Very strong verbal and written communication skills with the ability to form positive relationships with professionals and members of the public of diverse age and background;
• Very strong planning, event management and organisational skills including the ability to prioritise a busy workload. Excellent communication, presentation and customer service skills;
• Networking and social skills to work in a Business and Professional environment;
• Innovative, and dynamic, with a practical approach;
• An understanding of the educational environment or similar professional environments;
• An ability to think strategically and creatively, able to adopt ideas and to produce practical results;
• A strong sense of corporate commitment to the mission and objectives of the University;
• Ability to work using own initiative;
• Able to work efficiently and effectively under pressure to meet deadlines;
• Ability to respond empathetically, calmly and diplomatically in challenging situations.

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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Department: The Center for Policy Research and Outreach (CPRO)

Reports to: Director of CPRO

Duty station: Tashkent, Uzbekistan

Opening date: 06.05.2024

Deadline: 30.06.2024

WIUT Background

Westminster International University in Tashkent (WIUT) is the first international university in Uzbekistan to offer a Western-style education with UK qualifications. WIUT was established in 2002 and was voted the number one University in Uzbekistan which produced the top social sciences research by Scopus in 2023. WIUT is still a young university with more than 5,200 students and more than 140 full-time faculty with an established presence and a growing international reputation. WIUT has blended the traditions and standards of British education with the culture and environment of Central Asia.

WIUT’s development strategy is based on three strategic affairs of the University: Student Experience, Staff Experience, and Society Engagement. Our Strategic Priorities are focused on enhancing these three pillars by Strengthening, Smartening and Sustaining them. For more information: https://www.wiut.uz/

Summary of Position and Key Responsibilities

This Senior Research Fellow/Research Fellow (SRF/RF) will engage stakeholders in applied high-quality  research, policy analysis, public outreach and capacity building. The Fellow will help CPRO influence public policy as a leading think tank in the greater Central Asia region to strengthen WIUT as an international research university, and grow its portfolio of research. Individuals with a strong commitment to applied research and outreach in public policy are encouraged to apply.

PRINCIPAL ACCOUNTABILITIES: INDIVIDUAL

• As a CPRO team member, increase its ‘think-tank’ footprint connecting research with practice to inform policy and policy implementation, through interdisciplinary research. Include WIUT lecturers extensively in this process.
• Design, plan and perform research on human capital and productivity in areas such as labor, education, health, related social sectors and future scenarios.
• Strengthen and develop new research streams and enabling CPRO to impact research, policy and outreach based on internationally rigorous standards.
• Leverage existing links with the CAREC Institute, the UN-Sustainable Development Solutions Network, CPRO’s International Advisory Group, and the Central Asian Futures and Foresight Association.
• Develop complementary products, (a) short rapidly responding policy research and outreach with (b) rigorous, internationally recognized and peer-reviewed publications
• Research should have local, regional, and international relevance; using quantitative and qualitative approaches as appropriate, collecting primary or using secondary data.
• Strengthen and form relationships with different stakeholders. Generate external sponsorship for research and outreach activities.
  
  

PRINCIPAL TEAM ACCOUNTABILITIES:

TARGETS

From September to June 2024 year the CPRO team will produce:

• 18 briefs to rapidly respond to specific current questions of policy leaders and development partners, involve them to verify questions and results are useful
• 6 peer-reviewed research products submitted to international publications / outlets.
• A majority of products, work with WIUT researchers to develop research questions and seek sponsors to support diverse research—across each school and department.
• Half of peer-reviewed research products, work with international co-authors.
• The team generates research sponsorship toward off-setting CPRO’s operating costs.

PERSON SPECIFICATION

QUALIFICATIONS AND EXPERIENCE

• Earned international doctorate (or nearing completion of degree) in a relevant discipline such as development economics, public policy, labor, education, or health sector specialist;
• Five years of relevant professional and research experience on Central Asia;
• Writing to inform decision making and develop practical policy, in addition to academic publications;
• Capacity in public policy research and analysis. Including interdisciplinary and regional research to influence policy leaders and development partners;
• A publication record in international peer-reviewed publications in English;
• Experience working with diverse stakeholders within and outside Central Asia;
• Excellent verbal and written communication and representational skills including fluency in English and Russian;
• Strong experience revising, editing, and correcting their own work ready for submission to international publications;
• Extensive quantitative methods experience including surveys,  and with qualitative data methods and analysis;
• Capacity to raise external funding using a network of academic, foundations and development partner contacts.

PERSONAL QUALITIES

• Flexible and able to work independently and effectively in a fast-paced work environment;
• Entrepreneurial disposition, innovative mindset and drive for results;
• ICT and project management skills;
• A positive mindset encouraging performance and constructively criticizing outputs.

Appointments are for one year with the possibility of renewal pending satisfactory performance and continued funding. 

How to Apply

To apply please complete the application form online.

Only shortlisted candidates will be contacted.

Review other job vacancies at http://www.wiut.uz/job-wiut

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